Terms and refunds

Who you are ordering from

Poptata Chicken is operated by JAM Holdings Limited (company number 125771), registered office: 2A, 2 Neptune House, Marina Bay, Gibraltar GX11 1AA.

Questions about an order: +350 56021821, support@poptatachicken.com, or at the window.

Ordering and paying

Orders are for collection from the truck. Prices are in pounds sterling and include everything you pay; the total is shown before you pay.

Your order is accepted when the payment succeeds; you then see your order number and an estimated collection time. If payment does not complete, no order is made and nothing is charged.

The collection time is an estimate. It can be a little earlier or later on a busy day.

Allergies and special requests

If you have an allergy or intolerance, please call us before ordering. A note on your order is read by the kitchen but cannot guarantee that a dish is free from any allergen.

Refunds and problems with an order

If we cannot fulfil your order (for example, we run out of something, or have to close), we will refund the full amount to the card you paid with.

If something is wrong with your order, tell us at the window when you collect, or contact us as soon as you can. We will put it right with a replacement, a partial refund or a full refund, as fits the problem.

Refunds go back to your original payment method; your bank may take a few days to show them.

Nothing in these terms affects your statutory rights as a consumer.

Collecting your order

Please collect your order around the time shown. If you are running late, call us and we will do our best to keep it for you.